Technical Support Advisor (m/f/d) for Hybrid Systems

Position Title: Technical Customer Advisor

Location: Munich, Germany

Department: Engineering & Customer Support

Reports To: Head of Technical Support

Job Overview

We are seeking a skilled Technical Customer Advisor to provide expert guidance and support to our clients in the mechanical engineering sector. The role combines technical knowledge with customer service excellence, ensuring that customers receive accurate, timely, and effective solutions.

Key Responsibilities

• Serve as the primary technical contact for clients, addressing inquiries regarding mechanical products, systems, and components.
• Provide guidance on troubleshooting, installation, and maintenance issues.
• Collaborate with engineering teams to resolve complex technical problems.
• Conduct product demonstrations and training sessions to enhance customer understanding.
• Document customer interactions and technical solutions for knowledge management and reporting.
• Identify potential product improvements based on customer feedback and communicate recommendations to the development team.

Qualifications

• Strong understanding of mechanical systems, components, and industry standards.
• Excellent problem-solving and analytical skills.
• Proficiency in technical documentation and CRM software.
• High level of customer-oriented communication skills in English & German

Competencies

• Strong interpersonal and communication abilities.
• Ability to manage multiple projects and prioritize tasks effectively.
• Proactive and solution-focused mindset.
• Comfortable working both independently and as part of a multidisciplinary team.

Benefits

• Competitive salary with performance incentives.
• Opportunities for professional development and training in advanced mechanical systems.
• Dynamic and collaborative work environment.